We are a mostly an appointment based studio that not only requires a credit card on file but also a deposit on several services. We try to keep our cancelation policy as fair as possible while still protecting the income of our providers. Several of our service providers are independent contractor meaning they do not receive hourly, but they do receive a high commission on the service they provide. This structure gives them more flexibility in their schedule and a better living wage.
Our cancelation policy is that if you cancel even a minute before your appointment we only charge 1/2 the service fee. The only time you get fully charged is if you completely "no call" and "no show". The 1/2 service charge still puts the business and the provider at a loss, but it at least allows them to not sit at work without getting paid (which we presume none of us are ok with).
We have dedicated our lives to being the best at our craft and are constantly improving. We work at a professional level and strive to have a full book of business every single day. As service providers we are clearly not in a career that’s just about "the money". We spend our time building connection and relationships with our clients, but everyone is still subject to this policy. It is disheartening when we go above and beyond to be generous and flexible and the impact disputing a charge has on the providers is disregarded. We are not trying to take advantage of anyone, It is purely in place to protect the providers that serve you.
Please respect our profession and our industry because this is how we remain here to serve the community.
Thank you for understanding and continuing to support our hair and esthetics studio,
Beau team.
